This prestigious award recognises high standards in customer service and is presented annually to businesses that have demonstrated that they go ‘the extra mile’ to look after their clients.

The award was presented to Royvon’s founding directors Darren James and sister Sarah Draper at a presentation event at the Orbit Business Centre, Merthyr Tydfil on April 23rd before an audience of business people and civic officials.

Following the award Darren James said, “ We are delighted to have received this award as we strive continuously to deliver high standards of service to our clients and care to the dogs we are entrusted to look after and train. We have been innovative in the way we keep customers in touch with their dog’s training progress and we aim for and achieve very high levels of customer satisfaction.”

Sarah Draper added, “ It is a real boost to our team at Royvon and reflects all the hard work we put in to ensure our clients and dog guests receive a positive experience.”

The citation for Royvon from the Merthyr Tydfil Business Awards said:

“ Brother and sister, Darren James and Sarah Draper decided to take on and develop their late parents’ business. With hard work and determination Darren and Sarah have transformed the business into a successful profit-making organisation. With regard to customer service, Royvon give their loyal customers free and special offers, free entry to events and monthly giveaways.

Over the last 12 months they have seen a 30% increase in repeat bookings and a 45% increase in recommendations. This shows that customers are coming back time after time and are recommending them to friends and family.

The company receives numerous thank you cards from its customers and have many testimonials on their website. Each customer receives an online survey, written questionnaire or 5 day aftercare phone call so that Royvon can monitor how well they are doing in terms of customer service.”